
komal tak
🚨 Beware of this platform 🚨 What a pathetic service! Never ever book anything from them. We booked a tour and had to change the dates, so we cancelled (it was clearly marked 100% refundable). Their team sent us a “transaction ID” claiming they released the refund… but guess what? When I checked with my bank, there was no sign of the money. This feels like nothing but a SCAM. ❌
50 people found this review helpful
Klook Travel Technology Ltd.
05 October 2025
Dear Komal
To help us investigate this matter, could you please provide us with more details of your booking details through https://forms.gle/THVtSV4XJ1nWrFHM8.
This will allow us to access your booking records and correspondence, and enable us to get back to you with a more comprehensive solution.
Thank you and best regards,
Jenny k

Gaurav Uttrani
I’m extremely disappointed with how Klook handled my issue. Due to a system glitch, I was charged twice for the same tickets, and despite clearly proving it, they refused to refund my money. Instead, they offered just 30% of the amount in Klook credits, which is completely unfair. It’s unacceptable that customers have to bear the loss caused by Klook’s own technical issue. I’ve always trusted the platform, but this experience shows how poorly they handle genuine customer concerns.
2 people found this review helpful
Klook Travel Technology Ltd.
23 October 2025
Dear Gaurav
Thank you for using Klook and taking the time to leave us a review. We are sorry that the booking experience didn't meet your expectations and understand your disappointment. Your feedback has been noted and we hope to serve you better in the future. Your understanding and support are highly appreciated. Cheers Jenny k

anirut malai
I had an issue with a ticket I purchased through Klook. I waited two hours in a queue to speak with their support team, only to be told that they couldn’t help and I needed to contact the company directly. Very disappointing! If you're thinking of using Klook, be aware of this potential problem. sell only!
8 people found this review helpful
Klook Travel Technology Ltd.
21 October 2025
Dear Anirut
Sorry to hear about your experience. We're taking note of this instance and looking to improve our services. Cheers Jenny k