
Andonis R
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I decided initially to adopt Zoho mail for all my email needs. I bought Their yearly subscription so I would have all features and decent support. However, if you are looking for an email software to rely on 100% I wouldn't adopt it as your only email client. About 1/3 of their great tools is only available for Zoho mail accounts. Their support lacks timely responses and when they do reply, it's just generic instructions you can figure out on your own. Disappointing 😞 No notifications either!
111 people found this review helpful
Zoho Corporation
May 2, 2025
@Andonis, sorry to hear about the experience. Please send over your contact info to mail@zohomobile.com and we will have the scenarios that you've reported, looked into and addressed for you. We look forward to hearing from you.

Sara Cookie
And I'm done with Zoho. Apart from finding the inbox layout not very intuitive, the app inbox only updates every few days, or hidden in another folder, so I *have* to rely on the desktop version. And then not being able to reply to emails because they "looked suspicious" - even though it was a convo I'd already been having. But the last straw was nearly missing an important zoom meeting because the appointment email got sent to spam. Bye Zoho - alot of promise but poor execution
75 people found this review helpful
Zoho Corporation
January 13, 2025
@Sara, sorry to hear about the experience. This is definitely not how it should be. We would like to get an understanding into the scenarios that you encountered and have them addressed for you. Please do send over an email to mail@zohomobile.com and we will get back to you. We look forward to hearing from you.

Kyle D
The Zoho Mail app has a user-friendly interface, with notable issues: 1. When pasting text from outside the app into email body, paragraphs don't transfer over. Requires manual editing to separate them 2. No 'undo' function 3. No filters (for sorting messages into specific folders) 4. On free account plan, I created a 2nd user as a secondary email but had no way to delete it 5. Text in the email body disappeared one time, hence why I resort to pasting text now I hope they fix the above.
Zoho Corporation
October 15, 2025
@Kyle, thank you for taking the time to write to us and for sharing your detailed feedback. We would love to discuss on these scenarios and get an understanding. Please send over your contact info to mail@zohomobile.com and we will get right back to you. We look forward to hearing from you.